OK, today (February 14) is Valentine’s Day… …and that gives me the perfect excuse to post up some “Copy Doodles”… …like this one to the left… …and a few others throughout the post. On a more serious point… …are you giving your customers enough lovin’ and TLC? One of the biggest sins in marketing is […]
Are Your Customers About To Hang Up On You…Permanently?
Customer service tends to be low on the priority list for most companies… …especially large companies, for some reason. Sure, they all pay lip service to the idea… …but few actually deliver. Poor Tom Fishburne clearly had a bad experience with United Airlines… …and from the video in his post “your call is very important”…